Historically, most electronic support system evolution has been “technology-centric”; i.e., the technology evolved along a path that was dictated by technical innovation, rather than by business needs. What is needed is for IT systems to evolve in directions required by the anticipated growth and evolution of the business.
What is required to do this well is for the IT system to be considered and planned for as part of the whole-business strategic planning process, just as other assets and resources of the business are included in that thinking.
Additionally, every IT system can grow to a point, beyond which the total regeneration or re-creation of the system must be undergone.
Level Three can help you strategize and integrate these needs into the way you plan for and implement the “business-centric” evolution of your IT system.